Returns & Exchange Policy

FREE RETURNS FROM THE UK

While we hope that you are happy with your order, we want to give you a hassle-free experience. So, you can return any item to us within 28 days of receiving your original order, for free. 

 

Please contact us on customerservices@le-mu.co.uk to request a returns form.

 

OUR RETURNS POLICY

We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

 

All items returned should have a should be returned with a completed returns form.

 

FAULTY GOODS

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

 

EXCHANGES

Exchanges can only be accepted for the same item(s) in a different colour and size, subject to availability and will only be made once we have received the returned item(s) and processed any additional payment which might be required.

 

How To Return An Item

We ask that you return your items to us within 28 days of receiving them. Simply follow the steps below: 

1) Complete the Refund & Exchange Form sent to you via email. 

 

2) Wrap the item securely, making sure your completed Refund & Exchange form is inside. If you are returning an item from the UK, please refer to the returns label enclosed. 


3) Post the item at your local post office – we strongly recommend that you request proof of postage for your records.


Receiving A Refund

Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Le-Mu.co.uk.  The refund will be credited to the original purchaser's credit card.

 

Duties On Returns

Please note that whilst we do refund return shipping charges, we are unable to refund delivery or import duties.